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Ricardo Ortiz
Ricardo Ortiz
Customer Relations Manager
Panama

Meet Ricardo Ortiz, our Customer Relations Manager.

Ricardo is an accomplished Operations and Customer Service executive with over 2 decades of experience leading strategic initiatives

across North and Latin America. With a robust foundation in Industrial Engineering and an ongoing MBA, Ricardo has held pivotal roles

in industries such as Coatings, Adhesives, Electrical products, and Consumer goods. His extensive expertise spans Supply Chain

optimization, Sales and Operations Planning (S&OP), and Customer Service management.

Throughout his career, Ricardo has been dedicated to driving operational excellence and aligning business functions to meet evolving

market demands. 

His work at PPG Industries focused on enhancing Supply Chain efficiency and improving Customer Experience while fostering

sustainable growth within the coatings industry. At HB Fuller, he expertly managed the S&OP process, synchronizing production capabilities

with market demand to improve profitability and supply chain performance in the Central American region.

In his role at Bticino (Legrand Group), he led initiatives to streamline operations, logistics, and customer service, improving both

internal processes and external client satisfaction in the electrical products sector in Central America, Caribbean and South America. 

Ricardo has dual nationality (El Salvador and Germany) and speaks 4 languages: English, Spanish, German, and Italian. He is uniquely

positioned to lead and collaborate in international, multilingual environments. His cultural adaptability and hands-on experience across

diverse markets allow him to efficiently manage global operations while maintaining a strong focus on local market dynamics.

Ricardo’s approach to leadership is rooted in his passion for process improvement and change management. He has consistently

implemented lean practices and spearheaded transformation initiatives that have resulted in enhanced operational efficiency, cost

savings, and stronger customer relationships. His ability to blend technical expertise with a customer-centric mindset has been a key

driver of success throughout his career.

A recognized leader in operations, S&OP, and Customer service, Ricardo continues to leverage his experience and global

perspective to foster growth, innovation, and excellence within the organizations he serves.

Email: ricardo.ortiz@quantumi12.com